Director, Sales Support and Partner Operations, American Airlines

The Director, Sales Support and Partner Operations leads frontline sales support teams, including agency help desks and account coordination functions, that enable travel agency partners (TMCs, OTAs, and other agencies) to sell American Airlines products effectively. This role drives revenue by optimizing sales support workflows, resolving escalated service issues, and ensuring high performance across booking, ticketing, and contract support. This position will also be responsible for supporting our contact center partners, including the development and execution of chat channel strategies.

This leader serves as a key operational partner to Sales, translating commercial strategy into scalable, high-quality support for agency customers while advancing customer, partner, and employee experience outcomes.